Fear and anxiety are cited as the number one barrier to people accessing the vet services their pet needs.

In fact, it’s a much bigger health risk to our pets than even common problems such as dental disease, obesity and pain.

You – as much as us – want to give your pet the best care possible.

In an ideal world, this involves seeing a vet for a routine annual check-up and vaccinations, popping in every few months to collect worm and flea treatments and to discuss any concerns, ad-hoc visits for dental and nail clips, and whatever else is required to keep your pet in tip-top condition.

But sometimes fear and stress about a visit to the vets can make it feel not worth the hassle for them or for you.

Feeling terrified of the cat carrier, the smell of the practice, or people in scrubs is not pleasant, and if your pet is stressed the chances are you will be feeling it with them.

Even if you CAN get your pet through the door and into the consulting room, consultations are often trickier as your pet is less willing to be handled and examined, and routine care such as nail clips, anal gland expressing and blood tests can be virtually impossible.

Some things are therefore overlooked and remain undetected, putting your pet at risk of ill health that could have been prevented. Diseases that need constant monitoring such as diabetes suddenly become a lot trickier too.

So what can you do to help calm your pet and turn a dreaded event into something more positive?

If they’ve already had a tough experience at another practice, or if it seems like irrational anxiety that stems from nothing, talk to us and we’ll come up with a plan to start to make things better for your frightened pet, and you.

Depending on the severity of the anxiety some tricks we suggest include:

  1. Carry out a few mock examinations at home. Look in their ears, examine their teeth if you can, play with their toes, stroke around their tail if they’ll let you, just so they know it’s ok being touched and examined and they get lots of fuss and treats for it. This process needs to be carried out gradually. Our nurses can give you advice on how to prepare for this.
  2. Leaving any carrying cases out for a few weeks in advance of an appointment so they can sniff them, go freely in and out, and not associate it with anything worse. You could occasionally pop a treat in there for them, and make sure bedding smells of them and/or you
  3. Doing something relaxing with your pet before you travel to the vets is often a good idea to calm both them and you. Play games, go for a walk, sit and have some cuddles… whatever you and your pet like doing together
  4. Ask us about plug-ins and food supplements that might help in the few days before a visit. Some products are available that mimic the pheromones found in mother’s milk and can help calm your pet down in advance, and on the day.
  5. Smell is everything to dogs. Make the most of it and spray some lavender or other natural calming scents in the car and at home, and only any bedding you’ll take with you. But don’t try this for cats! They find strong scents such as this very unpleasant and therefore unsettling.
  6. If your pet displays sign of anxiety during the visit is OK to make a fuss of them. You can reward them with a treat they’ll really appreciate at each stage. We’ve won a lot of dogs over with bits of hot dog in our pockets!

If you’d rather arrange a consultation to discuss a potential issue right from the start, we can arrange that for you.

We can come up with a step-by-step plan that will hopefully soon get us all to the point where we can get a cuddle from your pet every time they’re in for an appointment or passing the practice, and they’ll allow us to take the very best care of them when they’re here.

I’ve just got a puppy/kitten.

How can I make sure they don’t become scared of visits to the vet?!

We take the mental side of health as seriously as the physical, and we aim right from day one to make every visit enjoyable and reassuring for your pet.

Once they have been held down for vaccination, wrangled to the floor to get a wormer in or to listen to their heart, they associate that fear with the people and the situation, and pets don’t forget these things!

Pet care guides for CatsFrom day one we will cuddle your pets when they arrive, offer a treat bowl you can help yourself to, treat them gently, and with respect.

We offer separate waiting areas for cats – and they are housed separately when they are inpatients – so they aren’t terrified of our louder and larger canine friends.

We sell a range of products that can help them through fearful times such as plug-ins and nutritional supplements.

We also encourage all of our clients – no matter what life stage they’re at – to pop in whenever they want for a cuddle and a treat! (for your pet, not you, unless you ask particularly nicely).

Just coming in for a sit-down and some fuss for a while before leaving to continue their day shows your pet that nice things happen around us.

If you think you and your pet might benefit from having a chat about fear – about the vets or anything else in daily life – that we can help make better for you all, then call us on 01566 772211 to book an appointment now.

Castle Care Club
Talk to a vet or nurse about the life-long benefits for your pet when you join the Castle Care Club – Call 01566 772211 or click below to see what's included...


01566 772211

Pennygillam Way
PL15 7ED


Today we're open 8.30am – 6.30pm


01566 772371

Pennygillam Way
PL15 7ED


Today we're open 8.30am – 5.30pm


01579 208072

  1 Miller Court
Miller Business Park
PL14 4DA


Today we're open 9.00am – 1.00pm