Coronavirus update 27-05-2020
Dear Pet Owner,
Rest assured our team will continue to provide a full service for emergencies and urgent problems to all our clients’ pets and you should contact reception on 01566 772211 in the usual manner. We will be following the Government’s advice but please be assured that the welfare of your pets, you and our staff remains the top priority.
Out of Hours Emergency Service
Our current situation is unchanged; calling 01566772211 out of hours will connect to our emergency line.
Our current opening hours are:
Mon-Fri 8:30 to 5:30
Sat 8:30 to 12:30
Please always call 01566 772211 before you visit our practice, so we can advise you of the best option for you and your pet.
We are here to help should you need us
Consults can now be carried out by phone or WhatsApp video calls (if that works best for you). You may be asked to send a photo or video if you can to help the Vet diagnose the problem. There is a reduced cost for this of £21.50. Payments should be made over the phone by card.
If your pet must come to the surgery, only one person should come with your pet. One of our team will come to the carpark to collect and examine them in the surgery while you wait in the car park or at home. They will then discuss their findings over the phone with you before delivering your pet back to you in the carpark. Please respect a 2m distance from other people at all times.
During this difficult time, it is still important to continue to treat your pet regularly for parasites like ticks, fleas and worms. These parasites will continue to find ways into your home and can disrupt you and your pets’ daily lives. We will continue to provide your treatments as best we can. Due to a reduction in staff numbers, we are not able to send out treatment reminders during this lockdown period. Please call us on 01566 772211 if you are not sure when your pet is due treatment, or if you require a replenishment and we will advise what is required.
If you are already on an essential journey, you are able to collect tick, flea and worm treatment from the practice. Please call the practice on arrival and wait outside, you will be able to collect these from the front door so we can all respect a 2m distance.
Alternatively, we will post these to you. This will cost £4.50. All products, if not already on our Castle Care Club plan, including postage, need to be paid for over the phone by card prior to collection or posting.
We have been advised by The Royal College of Veterinary Surgeons not to carry out annual vaccinations for dogs and cats at this point in time. However, we will complete vaccination courses. We are also doing annual rabbit vaccinations as fatal rabbit diseases are common in this area. Please check our website or Facebook page for information on when this changes. www.castleveterinarygroup.co.uk/veterinary-care-for-pets-launceston/
We are assessing whether neutering is justifiable at this time on a case by case basis. If you wish to have your pet neutered, please call 01566 772211 to discuss your situation and we will advise accordingly.
We are so very lucky to have an amazing team of staff at Castle Vets who are pulling together and keeping each other going during this really challenging time. Please call us with any concerns you have and we will do everything we can to be here for you and your pets during the duration of this pandemic. We appreciate your kindness and understanding.